bunga99Privacy Policy
This page describes what we collect when you use bunga99 and how we keep that data protected. We understand that privacy matters when you share personal information with any online service, and we commit to handling your data with transparency and care.
Our privacy practices apply across all bunga99 platforms—web browser, mobile app, and API connections. We collect information necessary to set up your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, verify your identity for withdrawal eligibility, and provide support during business hours. We do not sell or rent your personal data to third parties unless legally required.
Read this policy carefully. If you have questions or concerns, contact our support team at any time.
What Data We Collect on bunga99
Account Registration and Identity Verification
When you create a bunga99 account, we collect your email address, a password you set, and basic profile information (your display name and phone number). This data is required to create your login credentials and contact you during account recovery or support escalation.
Before you withdraw funds, we require identity verification (KYC). You upload a government-issued ID—passport, national identity card, or driver's license—and proof of address (utility bill, bank statement, or rental agreement). We store these documents in encrypted form on secure servers. Our compliance team reviews them during business hours to confirm your identity matches your account name and that your address is current. Once verified, we retain these documents for regulatory compliance; unverified accounts may have them deleted upon request.
Payment and Transaction Data
When you deposit funds, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the transaction status. This information is necessary to credit your account balance and dispute chargebacks if they arise.
We store the last four digits of your e-wallet or bank account for withdrawal processing—not your full account number. Payment processors (Doku, iPaymu, or similar aggregators) handle the full payment details in compliance with their own privacy policies. We do not receive or store complete card numbers or full bank account numbers.
Game Activity and Account History
We log all gameplay data: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables), your stakes, results, and winnings. This data allows us to generate your account history, settle disputes, and detect fraudulent activity. We also log tournament participation, leaderboard rankings, and withdrawal requests.
Technical and Behavioural Data
We collect your IP address, browser type, device model, and operating system. This helps us troubleshoot technical issues, prevent fraud, and ensure service availability across Jakarta, Surabaya, Bandung, Medan, and Semarang. We use cookies and session tokens to keep you logged in; these expire after inactivity or when you log out explicitly.
Support and Communication Data
When you contact our support team via live chat, email, or in-app messaging, we retain your messages and our responses for audit and training purposes. This helps us provide consistent service and resolve disputes fairly. Support logs are kept for one year; you can request deletion after disputes are resolved.
How We Use and Protect Your Data on bunga99
Data Use and Retention
We use your data for the following purposes: account creation and login, KYC verification, payment processing, withdrawal settlement, fraud detection, legal compliance, and customer support. We do not use your data to build marketing profiles or sell to data brokers. We do not send unsolicited promotional emails; all communications are transactional (account updates, withdrawal confirmations, support responses).
We retain account data for as long as your account is active. When you close your account, we delete personal data (email, phone, address) within 30 days unless we are legally required to retain it (e.g., anti-money-laundering regulations may require a seven-year hold on transaction records). We anonymise gameplay logs after two years so historical data cannot identify you.
Data Security and Encryption
We encrypt all data in transit using TLS 1.3. Passwords are hashed with bcrypt; we never store plain-text passwords. Our servers sit on secure infrastructure with firewalls, intrusion detection, and regular security audits. Staff access to personal data is restricted to those who need it for their role (support, compliance, fraud prevention) and is logged.
No security is absolute. If we discover unauthorised access, we notify affected users and relevant authorities within 48 hours as per local law.
Your Rights on bunga99
You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you in machine-readable format (data portability). You can ask us to delete your account and associated data; we will comply within 30 days unless legal obligations require retention.
To exercise these rights, contact our support team with a verified request (we will ask you to confirm your identity). We respond within 10 business days.
Third Parties and Data Processors
We use third-party payment processors to handle deposits and withdrawals. These processors have their own privacy policies; we recommend you review them. We also engage KYC verification vendors (such as identity-check services) who store your documents briefly during verification. These vendors are bound by data-processing agreements requiring them to delete data once verification is complete.
Our servers may sit outside your jurisdiction (e.g., in Singapore, Australia, or the European Union). By using bunga99, you acknowledge and consent to this cross-border data transfer.
Cookies and Similar Technologies
We use session cookies to keep you logged in and remember your preferences (language, dark mode, etc.). These cookies expire when you close the browser or after 30 days of inactivity. We do not use persistent cookies to track you across the web. You can disable cookies in your browser settings, but this may prevent login or cause other features to break.
Your privacy is not negotiable. We collect only what we need to operate fairly, and we protect it like our own.
Changes to This Policy
We may update this policy as our practices evolve or as law requires. We will notify you of material changes by email and in-app notification. Continued use of bunga99 after such notice means you accept the updated policy.
Contact bunga99
If you have questions or concerns about our privacy practices, contact our support team during business hours. We respond in English and Bahasa Indonesia within one business hour during peak times. For privacy complaints, you can also escalate to your local data-protection authority.